Post by Soul Samurai on Apr 29, 2021 18:08:14 GMT
I've had an Anycubic Photon for quite a while, printing a bunch of stuff with it, but a few months back I dropped the build plate on the screen and broke it. Anycubic no longer sold replacement screens at this point so I decided to pick up a new printer. I settled on the Phrozen Sonic Mini 4K.
It sounded good on paper, but right from the start my prints were coming out quite poorly, with what initially looked like much more prominent layer lines than expected. I figured it was due to the whole "mono screen cures resin faster for faster prints" thing making the print settings more sensitive, so I spent a good long time experimenting with print settings and so on. That didn't fix it. Eventually I learned that PTFE lubricant can help with resin printers, so I ordered some and waited weeks for it to arrive (the joys of living in a distant land). It made no difference.
So I decided there might be something wrong with the printer. I contacted Phrozen, and after some back and forth with photos and videos and what-not, they said the issue must be the LCD screen. However, by this point it had been over three months, and their warranty for the LCD monitor is only for three months. So they refused to send me a replacement (even though it was broken right out of the box and I had ordered directly from their website), and told me I would have to pay for a new one. I pointed out that the printer had not failed in use but had arrived broken, but to no avail.
Now one of the advertising points for the Sonic Mini 4K was the mono screen, which was claimed to last four times as long as a normal LCD screen. Well, my Photon's normal screen lasted well over a year of use (keep in mind I'm the only guy in my local gaming group with a resin printer so I've printed a fair bit of stuff for my friends, as well as printing plenty of bits and pieces for myself). So why the hell does a "new improved screen that lasts four times as long" only have a three month warranty?
So yeah, I am extremely dissatisfied. What kind of company sends you a broken product then refuses to replace the broken part? I mean, this "three month warranty" is already a huge red flag as to the quality of their product. I refuse to throw good money after bad to buy a new screen that I have no reason to believe will last, assuming it ever works at all.
Basically, I do not recommend Phrozen. Their stuff looks good on paper, but my experience has been to the contrary. I suggest looking to other companies for your printer needs.
It sounded good on paper, but right from the start my prints were coming out quite poorly, with what initially looked like much more prominent layer lines than expected. I figured it was due to the whole "mono screen cures resin faster for faster prints" thing making the print settings more sensitive, so I spent a good long time experimenting with print settings and so on. That didn't fix it. Eventually I learned that PTFE lubricant can help with resin printers, so I ordered some and waited weeks for it to arrive (the joys of living in a distant land). It made no difference.
So I decided there might be something wrong with the printer. I contacted Phrozen, and after some back and forth with photos and videos and what-not, they said the issue must be the LCD screen. However, by this point it had been over three months, and their warranty for the LCD monitor is only for three months. So they refused to send me a replacement (even though it was broken right out of the box and I had ordered directly from their website), and told me I would have to pay for a new one. I pointed out that the printer had not failed in use but had arrived broken, but to no avail.
Now one of the advertising points for the Sonic Mini 4K was the mono screen, which was claimed to last four times as long as a normal LCD screen. Well, my Photon's normal screen lasted well over a year of use (keep in mind I'm the only guy in my local gaming group with a resin printer so I've printed a fair bit of stuff for my friends, as well as printing plenty of bits and pieces for myself). So why the hell does a "new improved screen that lasts four times as long" only have a three month warranty?
So yeah, I am extremely dissatisfied. What kind of company sends you a broken product then refuses to replace the broken part? I mean, this "three month warranty" is already a huge red flag as to the quality of their product. I refuse to throw good money after bad to buy a new screen that I have no reason to believe will last, assuming it ever works at all.
Basically, I do not recommend Phrozen. Their stuff looks good on paper, but my experience has been to the contrary. I suggest looking to other companies for your printer needs.
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